Author Topic: cannot coonet to printer no USB connection HELP!!  (Read 1854 times)

Offline sparkynz

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cannot coonet to printer no USB connection HELP!!
« on: September 19, 2014, 06:17:09 PM »
Have the UP PLUS 2. Have connected it to my Windows (7) Laptop. Download and installed the software. The software shows PRINTER IS DISCONNECTED bottom right of screen. There is no Printer entry in the USB section of DEVICE MANAGER.
What I have tried so far
1) removing and reinstalling the software.
2) Restarting my laptop
3) Tried an alternate USB cable
4) Have powered off /powered on the printer
5) Tried a different USB port

No joy
Any suggestions?

The printer has been loaned to me from a local supplier for me to evaluate.
As far as I am aware it was functioning at it's previous locatio

Offline adrians

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Re: cannot coonet to printer no USB connection HELP!!
« Reply #1 on: September 22, 2014, 09:52:41 AM »
did you manually install the printer or just run the wizard?

-right click on my computer, click proprieties.
-on the left hand side there is a manage button click it. 
-if the 3D printer is not install it will be in the unknown devices.
-right click on it go to proprieties and under the diver tab there should be a update driver button.
-the drivers are located in the install folder of the up software.